Maintaining Role Expectations and Administrative Responsibilities In IT Department

Ensure all administrative responsibilities are maintained / updated by their required deadline (Timesheets, Annual Performance Reviews, Project List, Project Plans, etc…)

The web team and the sponsor and manages the overall communication among creative, technical, and production elements of the web site team. In larger or small projects the sponsor, design lead, or technical lead may also act as the project manager for the site team. Project managers create and maintain the project planning and strategy documents, budget spreadsheets, project schedules and Gantt charts, meeting notes, billing records, and other project documentation that details the team’s activities

Mentor your subordinates to reach organization’s expectations

Mentor and train your subordinates to achieve their as well organization’s targets, coach them to get most value out of them and the best organization can utilize their skills

The usability lead works closely with the information architect—in fact, the same individual often fills both information architect and usability roles. As the primary user advocate on the development team, the usability lead has responsibility for user testing, user research and persona development, and universal usability standards for the site project. In the initial stages of design, the usability lead is responsible for running interviews, field studies, and usability tests and for producing personas and scenarios to inform project requirements.

The Core Skill Sets Needed In a Web Site Development Teams

          Go onsite for at least one project implementation during launch.

i.                Work along aside the functional and APM resources on the implementation to build relationships into valued partnerships

There are many situations in project-based working where 'deals' need to be made from agreeing the release of a functional expert to support the project, to negotiating large.  

ii.               Be the liaison with the launch team and IT resources back to handle issues with an appropriate sense of urgency

The core skill sets needed in a web site development team are:

1.    Strategy and planning

2.    Project management

3.    Information architecture and user interface design

4.    Graphic design for the web

5.    Web technology

6.    Site production

iii.              Gain a more in-depth knowledge and understanding of our  users business needs in order to build better solutions, features or functionality to meet their needs.

1.    Web project manager

2.    Account executive

3.    Quality assurance tester

4.    Usability lead

5.    Information architect

6.    Art director

7.    Web graphic designer

8.    Interactive designer (Flash, JavaScript, Ajax)

9.    Media specialist (photography, illustration, audiovisual, Adobe Flash)

10.  Web technology lead

11.  Web application programmer (.Net, Java, php/Perl, Ruby)

12.  Web page engineer (xhtml, css, JavaScript, Ajax)

13.  Database administrator

14.  Web systems expert or webmaster

15.  Site production lead

16.  html page coder

17.  Site editor

18.  Site copywriter

19.  Content domain expert (content coordination, research)

       iv.      Balance the needs to the customer with the needs of the business

 The web project manager coordinates and communicates the day-to-day tactical implementation of the web site project, acting within the constraints of the project charters and goals, project budget, development schedule, and quality objectives laid out in the planning stages.

Anticipate And Exceed Customer Expectations to Enhance Customer’s Experience

 

Ensure to provide excellent end user support through addressing tickets, emails or inquire in a timely manner and to the requester’s satisfaction

 

i.                        Be responsive and available to address tickets per the defined issue

1.       The most important rule in providing excellent customer service is to be friendly.

2.       Respond in a timely manner.

3.       Listen to your customers.

4.       Guide the product or service to the customer.

5.       Say thank you.

6.       Ask for feedback.

7.       Use the feedback you receive.

 

 

ii.                      Ensure proper follow-up is done with the requester that the issue is resolved; never assume

 

We need to help when customers encounter problems or defects with products and programs. They answer telephone inquiries, respond to emails and perform in-person support sessions. End user support specialists need a combination of technical and interpersonal attributes.

 

iii.                     Ensure if a ticket is passed off to another team / resource that there is a clear hand-off and exchange of responsibility

 

1.       Identify the problem. Some tech problems will be easier to solve than others.

2.       Understand the customer's grasp of technology.

3.       Remember the impact.

4.       Avoid jargon.

5.       Have ample self-service options available.

6.       Be motivational.

7.       Make it easy to follow up with us.

 

Best Info For Performance Review Assessment-1

Goal Title

 

a.           Produce quality deliverables on-time with minimal defects the first time

 We need to be sure that to make the right product to suit stakeholders’ needs. Quality work making that to build what they said and that we do it as efficiently as we can. And that means trying not to make too many mistakes and always keeping the project working toward the goal of creating the right product.

 

 

b.            Deliver results within the agreed upon timeframe

 Just like the triple constraint (scope, cost, and schedule), we manage quality on a project by setting goals and taking measurements. That’s why we must understand the quality levels we stakeholders believe are acceptable, and ensure that the project meets those targets, just like it needs to meet their budget and schedule goals within the agreed upon timeframe.

 

 

c.             Work to exceed expectations in terms of quality and on-time performance

 When the team gathers requirements for the specification, we try to write down all of the things that the customers want in the product so that we know how to make them happy. Some requirements can be left unstated. Those are the ones that are implied by the customer’s explicit needs.

 

 

d.             Continually work on ensuring / improving his code meets Integration Developer Network standards, in terms of proper standards, logging and error handling

 A product that’s beautifully designed, well constructed, solidly built, and all around pleasant to look at but does not do what we need, or a product that does what we want despite being ugly and hard to use.

 

 

e.            Plans work steps in advance to promote successful outcomes

 A successful strategic plan provides the information and guidance the management team needs to run the company with greater efficiency and help the business reach its full potential. Strategic planning helps managers make decisions based on logical assumptions and a clearer view of the future.

 

 

f.             Be more self-sufficient in creating his own test data and not depend on others for assistance

 The quality assurance to build confidence in the client that quality standards and procedures are being followed. This is done by an internal review of the plan, testing, and revisions policies or by an audit of the same items performed by an external group